Questions families ask us

Non-medical home care is help with the everyday activities of life: bathing, dressing, meals, light housekeeping, companionship, errands and supervision. It helps people stay safe and independent at home. It doesn't include skilled nursing tasks like wound care or injections.

Yes. A Fresh Start Homecare Agency is licensed by the State of North Carolina as a home care agency (license HC7784).

We serve Rocky Mount and the surrounding Nash and Edgecombe County communities. If you're not sure whether we can reach your loved one's home, just call (252) 822-1790 and ask.

Call us or send a message through our contact form. We'll set up a free in-home visit to meet your family, learn your loved one's needs and routines, and build a care plan and schedule together.

Yes. The first visit is free and comes with no obligation. It's a chance for you to ask questions and decide whether we're the right fit.

Cost depends on the type of care and how many hours you need. We'll explain our rates clearly at your free visit, before any care begins, and talk through payment options for your situation.

Often within a few days of your in-home visit, depending on the schedule you need. If your situation is urgent, tell us when you call and we'll do everything we can to help quickly.

That's our goal. Consistency builds trust, so we match a caregiver carefully and keep that person with your loved one whenever we can.

Yes. We offer care during the day, in the evening, overnight and on weekends, depending on your needs and caregiver availability.

Our caregivers go through an interview and the background screening required for North Carolina home care agencies before they're matched with a client.

Of course. Needs change, and your care plan can change with them. Just call us, and we'll adjust the schedule or services.

Yes, and you're not alone. Our respite care gives family caregivers dependable relief, for a few hours, overnight or a weekend. Call us and let's talk.